Specifications

Chapter 9: Managing Voice Mail ShoreWare Call Manager Manual
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message informing them of the imminent auto deletion of their message. The range
of valid retention periods is between 30 and 2000 days.
ShoreWare defines retention periods for two classes of messages:
— Class 1: Messages in the Saved folder OR Messages marked as Unheard.
— Class 2: Messages in the Inbox folder AND Messages marked as Heard.
Retention periods for the message classes are defined independently of each other.
Administrators can also disable auto deletion. Refer to your administrator for more
information and to determine the retention period for your messages.
9.3 Voice Mail Viewer
The Voice Mail viewer is a graphical user interface for accessing your voice messages. You
use Voice Mail viewer tools to manage message files, listen and respond to messages,
compose new outbound messages, and broadcast messages to groups through Distribution
Lists.
To open the Voice Mail viewer, perform one of the following:
• Click the Application Button and select Windows -> Voice Mail
• Select Windows -> Voice Mail from the Main Menu
• ShoreTel icon in the System tray and select Windows -> Voice Mail
• Press Ctrl+Shift+V
The Voice Mail viewer opens in the Main window content area or in a Satellite window.
9.3.1 Viewer Components
The Voice Mail viewer displays the messages in your mail box, as shown in Figure 9-1.
Each row corresponds to one message. Each column lists one message property.
Voice Main Viewer components include:
• Action bar: The action bar contains buttons that trigger message actions, initiate
viewer functions, or display message properties. Action bar buttons include:
— New Message: Press this button to record and send a voice message.
Figure 9-1 Voice Mail Viewer