Specifications

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail
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• Inbox Folder: The Inbox folder receives an extension’s inbound voice messages.
Messages remain in this folder until moved to the Saved or Delete folder.
• Saved Folder: The Saved folder is a repository for messages that were previously
received but are not yet ready for deletion. Placing messages in the Saved folder.
• Deleted Folder: Messages moved to the Deleted folder remain there until 2:00 a.m
(server) time, when ShoreWare removes messages that are at least 6 hours old.
Voice mail messages less than six hours old remain in the Deleted folder until 2:00
a.m. the next day. Messages moved to the Deleted Folder and then subsequently
deleted are removed from the system and cannot be recovered.
You can restore messages in the Deleted Folder by moving them to the Inbox or
Saved folders, after which they are safe from daily maintenance deletion.
9.2.2 Voice Messages
This section describes the properties and content of ShoreWare voice messages.
9.2.2.1 Properties
ShoreWare defines two properties that categorize voice messages. Message status indicates
if a message has been heard. The Urgency Mark assigns an importance signal to a message.
• Message Status: ShoreWare defines two message status levels – heard and unheard.
The message status is adjusted as follows:
— The system changes the status of a message to Heard when you listen to the
message.
— You can manually change the message status by right clicking the message and
selecting Mark as Heard or Mark as Unheard.
ShoreWare uses Message status to select messages for deletion through the auto-
deletion operation, as described in Section 9.2.2.3.
• Urgency Mark: The Urgency Mark is assigned to a message by the sender and
indicates high importance or time relevance of the message. The Urgency Mark
setting is not editable.
9.2.2.2 Content
Message content consists of the message recording as composed by the sender. The content
is not editable. You can export the message content to a wav file, as described in Section
9.3.2.4.
Message timestamps displayed by Call Manager are based on the computer’s time zone
setting.
9.2.2.3 Message Deletion
Messages are removed from the system either through user selection or through auto-
deletion operations defined by the system administrator.
• User deletion: Users specify messages to be deleted by moving them to the Deleted
folder. The system then deletes messages that are older than six hours during the
Voice Mail Maintenance operations performed by ShoreWare at 2:00 am each day.
• Auto deletion: ShoreWare provides voice message auto-deletion for administrators
to conserve system storage resources. Messages are stored for a period specified by
an administrator, then permanently removed from the system. Users receive a