Specifications

ShoreTel 9 107
C HAPTER 9
Managing Voice Mail
9.1 Introduction
Call Manager provides access to voice messages received by your user and workgroup
extensions. Voice message actions that you can perform through Call Manager includes:
• View a list of your messages
• Listen to your messages
• Compose and send new messages
• Reply to a message
• Specify the device for listening and composing messages
• Manage your voice message files
• Export messages for use by other applications
• Call back the message sender
• Forward a message
• Create personal distribution lists
• Save and delete messages
• Export messages
ShoreWare provides two methods for handling voice mail.
• Voice Mail Viewer is a Call Manager component that is accessed from the Main
Window.
• Outlook integration provides an alternative method for managing voice messages
from Outlook.
This chapter describes the Call Manager Voice Mail Viewer and references this viewer for
all process and component descriptions. Refer to Section 12.3 on page 146 for information
on using Microsoft Outlook for managing voice mail.
9.2 Mailboxes and Messages
ShoreWare stores voice messages in mailboxes that are accessible to system users. This
section describes the properties of ShoreWare Mailboxes and Voice Messages
9.2.1 Mailboxes
ShoreWare defines one mailbox for each user extension and each workgroup extension.
User extension mailboxes are accessible only to the user assigned to the extension.
Workgroup mailboxes are available through Workgroup Agent, Workgroup Supervisor, and
Operator Call Manager to all users assigned to the workgroup.
Each mailbox contains three folders: an Inbox folder, a Saved folder, and a Deleted folder.
When you access Voice Mail through Outlook, the Saved folder is named Archive Folders.