Specifications

ShoreWare Call Manager Manual Chapter 1: Introduction

— Workgroup Queue Monitor.

ShoreTel includes a SoftPhone license with the purchase of Workgroup Call

Manager. Users must install this license, in addition to the Call Manager license, to

access SoftPhone. The Standard Resolution Video license is not provided with

Workgroup Agent Call Manager.

• Workgroup Supervisor Call Manager supports the following features:

— All functions available through Workgroup Agent Call Manager.

— Workgroup Agent Monitor.

ShoreTel includes a SoftPhone license with the purchase of Workgroup Supervisor

Call Manager. Users must install this license, in addition to the Call Manager

license, to access SoftPhone. The Standard Resolution Video license is not provided

with Workgroup Supervisor Call Manager.

• Operator Call Manager supports the following features:

— All functions available through Workgroup Supervisor Call Manager.

— Advanced Contact Viewer functions, including pickup, unpark, edit buddies’

active call properties, and edit call notes of buddies.

— Bridge Call Appearance Monitor.

ShoreTel includes SoftPhone and Standard Resolution Video licenses with the

purchase of Operator Call Manager. Users must install these licenses, in addition to

the Call Manager license, to access SoftPhone and VGA Video.

1.3 System Requirements

1.3.1 Operating Systems

Call Manager is supported on the following operating systems:

• Windows Client Operating System – 32 bit

— Windows XP Professional – SP1, SP2, or SP3

— Windows Vista, Business Edition – installation of SP1 optional

— Windows Vista, Enterprise – installation of SP1 optional

• Windows Terminal Server – 32-bit and 64-bit

— Windows 2003 SP2 Terminal Server

— Windows 2003 R2 Terminal Server

• Citrix

For current information about support for specific Citrix versions and Call

Manager features supported on the Citrix platform, refer to the Citrix product

bulletin, available at

https://login.shoretel.com/?src=s&ReturnUrl=%2falerts%2fdownloads%2f2008-06-

04.pdf

1.3.2 Hardware Requirements

Computer Hardware requirements for running Call Manager depend on the Call Manager

type and the use of video. Table 1-1 displays the minimum recommended configuration for

computers running ShoreWare Call Manager.