Specifications

Overview Logging on in the Hotdesk or Citrix Environments
1
ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 9
4. Select Sign me in automatically to launch ShoreWare Agent Toolbar automatically and without
entering any login information. If you select this option, Remember my password is also selected.
Once connected to the server, ShoreWare Agent Toolbar opens.
The features available of Agent Toolbar have been determined by your administrator. Depending
on the permissions granted by your administrator, you can customize Agent Toolbar with the
features and functionality you need to do your job. Refer to Chapter 3, Customizing Agent Toolbar
for details.
Logging on in the Hotdesk or Citrix Environments
If you are working in the Hotdesk or Citrix environment, you may want to dynamically associate Agent
Toolbar with any available phone in your call center. This allows you to handle and manage calls with
Agent Toolbar, in conjunction with the ShoreTel AnyPhone feature, just as if you were assigned the
extension being used.
1. In the Windows Taskbar, click Start > Run.
2. In the Open field, enter the installation location for Contact Center. For example, you might enter
C:\Program Files (x86)\Shoretel\ContactCenter\Agent\Bin\Cac.exe ETAS if
you took the default installation location for a 64-bit version of Contact Center.
3. Click OK.
4. In the resulting dialog box, specify User, Password, Extension, and Server, and then click
Login.
5. Select Remember my password and Sign me in automatically to log in automatically the next
time you launch ShoreWare Agent Toolbar. If you do not select these options, you must enter your
Password the next time you launch ShoreWare Agent Toolbar.
Once connected to the server, ShoreWare Agent Toolbar opens.
Note
ShoreWareAgent.exe is no longer supported.
Tip
If not all of the fields listed in this step are visible, click More to expand the Contact Center Login
Console window.