Specifications

ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 5
Before You Start
The following sections provide an overview of the book.
About This Book.......................................................................................................... 5
About This Book
This guide provides information about customizing and using ShoreWare Agent Toolbar for ShoreTel
Enterprise Contact Center. This guide is intended for Enterprise Contact Center supervisors and
agents.
Organization
The document is divided into the following chapters:
 Chapter 1, Overview
 Chapter 2, Using Agent Toolbar
 Chapter 3, Customizing Agent Toolbar
 Chapter 4, Using ShoreTel Communicator with Integrated Agent Toolbar
Conventions
The following typographical marking conventions are used in this document.
Marking Meaning
Bold Names of interface objects, such as buttons and menus.
Courier Code examples.