Specifications

Using ShoreTel Communicator with Integrated Agent Toolbar Limitations
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 41
2. Click Contact Center.
3. Click Configure Contact Center.
4. To select the Contact Center groups you want to log in and out of, click Configure Groups in the
Contact Center Options window.
Use the Group Manager window to select the Contact Center groups you want to log in and out of,
as explained in the Managing Your Groups on page 21.
5. If you want to specify the information show in the Call Status, Queue Monitor, or Call Log windows,
from the Contact Center Options window, click the appropriate Configure button.
Use the resulting Configure window to select a field that you want displayed in the window, and
then click << or >> to move the field into the appropriate pane. You can use the Up and Down
buttons to change the order the fields will be displayed in the window.
6. Click OK.
7. To change your contact information, from the Contact Center Options window, click Setup.
8. Use the resulting window to specify a new extension, server, or email account, as explained in
Changing Your Contact Information on page 32.
9. If you want to display the standalone version of Agent Toolbar, from the Contact Center Options
panel select Show Agent Toolbar.
10. From the Contact Center Options panel, click OK.
Limitations
This section describes the limitations and unsupported features of ShoreTel Communicator with
integrated Agent Toolbar.
Information from Status Bar Not Available
The ShoreTel Communicator with integrated Agent Toolbar Status bar does not provide information on
Agent Toolbar. This means that the following caller and call status information is not available:
 Call profile information collected from the IVR or configured in Contact Center. However, the Call
Status window can display this information in the Call Profile field.
 An indication that you are scheduled for an outbound call, as programmed by Contact Center dial
lists, abandoned callbacks, and scheduled callbacks. However, if your administration has enabled
the Contact Center Agent Notification Preview option, ShoreTel Communicator receives
notification of programmed calls before they are placed.