Specifications

Using ShoreTel Communicator with Integrated Agent Toolbar Customizing ShoreTel Communicator with Integrated Agent Tool-
4
ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 40
If you are logged in as a supervisor, additional features are available.
Agents Using ShoreTel Communicator & Integrated Agent Toolbar
You can open the following Agent Toolbar windows from the Communicator Contact Center menu:
 Agent Board
 Call Status
 Queue Monitor
 Call Log
Refer to Chapter 2. Using Agent Toolbar for information about using these windows.
You can modify the ShoreTel Communicator toolbar to include the options you need to use with ECC.
Refer to the Contact Center Integration with Communicator section in Chapter 11 of the ShoreTel
System Administrator Guide for more information.
Supervisors Using ShoreTel Communicator & Integrated Agent Toolbar
If you are a supervisor, the Communicator Contact Center menu provides access to the following
Contact Center applications:
 Agent Manager
 Contact Center Reports
Refer to the ShoreTel Enterprise Contact Center Supervisor Guide for information about using these
applications.
Customizing ShoreTel Communicator with Integrated
Agent Toolbar
You customize ShoreTel Communicator with integrated Agent Toolbar to identify your groups, and to
determine the information shown in the Call Status, Queue Monitor, and Call Log windows.
1. From the Communicator ShoreTel button, choose Options.
Agent Toolbar bar