Specifications

Using ShoreTel Communicator with Integrated Agent Toolbar Working with ShoreTel Communicator & Integrated Agent Toolbar
4
ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 39
 Agent ID —
 Agent Password —
 Server IP Address — The IP address of the Contact Center server.
If the agent belongs to an email group and ECC is configured to assign email addresses to agents
using Contact Center Director, the user must use Agent Toolbar Setup button > Contact Information
tab > Set New Values to specify the Email Account Username. ShoreTel administrators configure
ECC to assign email address to agents in System Parameters > Chat and Email > Email > Email
Address Assigned to Agent using Director in Contact Center Director.
3. Click OK.
4. To login into your groups, select Contact Center > Log into All Groups.
5. Verify that you have successfully logged into a Contact Center group by viewing the Login icon in
the Communicator Assignment bar.
If you are not logged into at least one Contact Center group, the icon displays Logged Out. If a
problem occurs while logging into a Contact Center group, the Communicator Status bar displays
“System Unavailable”.
Working with ShoreTel Communicator & Integrated Agent
Toolbar
with integrated Agent Toolbar, basic Agent Toolbar functions, such as Log Into All Groups, Logout of
All Groups, Release, Resume, and opening Call Status/ Call Log /Queue Monitor / Agent Board
windows are available from the Communicator Contact Center menu. You can use ShoreWare Director
to create a Communicator Toolbar for Contact Center buttons for functions such as End Wrap-Up,
Wrap-Up Code, and Release with Code. Refer to the ShoreWare Administrator Guide for more
information.