Specifications

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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 38
4. Using ShoreTel Communicator
with Integrated Agent Toolbar
If you have the correct license and permissions, as configured by a system administrator, you can use
ShoreTel Communicator with integrated Agent Toolbar.
Note that ShoreTel Workgroups is a separate call center application for small, informal Automatic Call
Distribution (ACD) groups using the ShoreTel system. ShoreTel Workgroups support basic call routing,
agent management, reporting, and agent activity functions. Workgroup features cannot be used to
perform Contact Center functions and Contact Center features cannot be used to perform Workgroups
functions. For information on ShoreTel Workgroups, refer to the ShoreTel Communicator for Windows
User Guide.
Agents can access ShoreTel Communicator with integrated Agent Toolbar only on PCs upon which
both ShoreTel Communicator and Agent Toolbar are installed. Supervisors also need the Contact
Center Supervisor Suite applications installed; and need to be configured as a Contact Center agent.
Starting ShoreTel Communicator with Integrated
Agent Toolbar
1. From the Windows desktop, click Start > Programs > ShoreTel > ShoreTel Communicator.
You can also click the ShoreTel Communicator icon on your desktop or in the Windows Start menu
to start ShoreTel Communicator.
2. If this is your first time starting ShoreTel Communicator with integrated Agent Toolbar, the Agent
Toolbar setup dialog box is displayed. Use this dialog box to specify your information: