Specifications

Customizing Agent Toolbar Defining Columns
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 37
5. If the button requires parameters, the Setup button becomes active. Click Setup, specify the
appropriate parameters, and click Save.
6. In the Button Properties dialog box, click OK.
Complete the following steps to clear a button’s programming:
1. From the Toolbar, click Telephony.
2. Click the tab containing the button you want to clear.
3. Right-click the button, and click Clear.
Defining Columns
Columns can be added to or deleted from the Call Status, ACD Calls, and Call Log windows. You add
a new column to capture additional details about your calls.
The columns in the Call Status window determine the information on the current call shown in the
Status Bar.
This feature is only available if your administration has given you the COS permission Change Window
Columns.
Complete the following steps to add a new column:
1. In the appropriate window, right-click on a column heading and select Insert Column.
2. In the Column field, select the appropriate column type from the drop-down menu.
3. Type the column title in the Header field.
4. In Alignment, select the new column’s alignment.
5. Use the Width field to change the default width of 100.
6. Click OK.
Complete the following steps to delete a column:
1. In the appropriate window, right-click the heading of the column you want to remove and select
Delete Column.