Specifications

Customizing Agent Toolbar Programming the Telephony Window Buttons
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 36
The new tab contains 20 non-captioned buttons. Refer to Programming the Telephony Window
Buttons on page 36 for information on assigning functionality to these buttons.
Complete the following steps to rename a tab in the Telephony window:
1. From the Toolbar, click Telephony.
2. Right-click on the tab you want to rename, and then click Rename.
3. In the Rename Page dialog box, type the New Name, and then click OK.
Complete the following steps to remove a tab from the Telephony window:
1. From the Toolbar, click Telephony.
2. Right-click on the tab you want to remove, and then click Remove.
3. Click OK.
Programming the Telephony Window Buttons
The Telephony and Windows tabs in the Telephony window, by default have both assigned and
unassigned buttons. In addition, new tabs that you create are made up of entirely unassigned buttons.
You can program buttons with the appropriate functionality, or change the functionality already
assigned to a button.
It is good practice to program buttons with functionality based on category. This makes it easier for you
to find the button you need. For example, the buttons in the Windows tab should be programmed with
functionality pertaining to Agent Toolbar windows.
Complete the following steps to program a button in the Telephony window:
1. From the Toolbar, click Telephony.
2. Click the tab containing the button you want to program.
3. Right-click the button, and click Properties from the pop-up menu.
4. In the Button Properties dialog box, specify the button properties:
 Caption — The name for the button. Use a name that reflects the function and parameters
assigned to the button.
 Category — The type of button functionality, available from the drop-down list.
 Function — The button’s functionality, available from the drop-down list. The functions in the
list are based on the selected category.
Note
The Telephony tab cannot be removed from the Telephony window; however, the tab name can
be changed.