Specifications

Customizing Agent Toolbar Selecting Toolbar Features
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 34
4. You can change the interval between alerts by entering the interval, in seconds, in the Alert Every
field.
The alert is sounded only if you have calls in the queue, and you are not on an ACD call.
5. Click Save.
6. Click the Close button.
Selecting Toolbar Features
By default, the Toolbar contains buttons for the features selected by your administrator. You can add
additional buttons, program buttons for one-click use, and remove buttons.
Adding Buttons to the Toolbar
You can add buttons to the Toolbar for easy access to the features you most commonly use.
Complete the following steps to add a button to the Toolbar:
1. From the Toolbar, click Agent Setup.
2. In the Category area, select the appropriate button category to display buttons associated with the
category.
3. For a description of a button, select it and view the details in the Description area.
If a button can not be added to the Toolbar, the button description includes a notation.
4. Click the button you want to add, and drag-and-drop it to the appropriate position on the Toolbar.
If the button requires parameters, the associated dialog box appears. Use the dialog box the
define the button’s parameters. Refer to Programming Buttons on page 34 for specifics.
5. Click the Close button.
Programming Buttons
You can program both the buttons that require destination numbers, and the buttons that require other
types of parameters. Programming a button allows you to use the feature with just one click.
These buttons can also be programmed to instead prompt you for a parameter each time you use the
feature. You can also change the default programming of a button.
Note that if you program the Transfer to Agent button with the extension of an agent in another group,
the system treats the transfer as a non ACD call. As a result, you are unable to use Agent Toolbar’s
ACD features, like Wrap-Up, with the call. Instead, program the Start Transfer button with the agent’s
extension.
Complete the following steps to program a button:
1. Add the button to the Toolbar.