Specifications

Customizing Agent Toolbar Changing Your Contact Information
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 33
Complete the following steps to set ring options:
1. From the Toolbar, click Agent Setup.
2. Click the Ring tab.
3. Select the appropriate ring options:
 ACD Voice Calls — Ring tone is played for ACD voice calls.
 Email Calls — Ring tone is played for an email contact.
 Chat Calls — Ring tone is played for a chat contact.
 Outbound Call Confirmation Window — Ring tone is heard when the Outbound
Confirmation Call Confirmation window is opened.
 Non ACD Voice Calls — Ring tone is played for non-ACD voice calls.
In the Ring Alert area, these options are
 Ring Once — The ring tone is heard only once for a ringing call.
 Continuous Ring — The ring tone is heard until the call is answered.
In the Ring Tone area, these options are
 Default — Your computer’s internal speaker generates the ring tone.
 File — The ring tone comes from a WAV file. This option requires a computer with a sound
card.
Specify the WAV file in the field, or click the ellipsis (…) to locate and select the file.
4. Click Save.
5. Click the Close button.
Setting Queue Alert Options
Alert options are available for calls in the queue.
Complete the following steps to set queue alert options:
1. From the Toolbar, click Agent Setup.
2. Click the Queue Alert tab.
3. Select the appropriate queue alert options:
 Speaker Beep — Your computer’s internal speaker generates the alert.
 File — The alert tone comes from a WAV file. This option requires a computer with sound
card.
Specify the WAV file in the field, or click the ellipsis (…) to locate and select the file.