Specifications

Customizing Agent Toolbar Changing Your Contact Information
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 32
 Require wrap-up codes — Requires a wrap-up code to be assigned to a call. Refer to
Defining Wrap-Up Codes on page 152 of the ShoreTel Contact Center Administrator Guide for
information about wrap-up codes.
4. Click the Close button.
Changing Your Contact Information
Your extension, server address, and email username are used in Agent Toolbar. If your contact
information changes, you can update the information in Agent Toolbar.
You must restart Agent Toolbar for these changes to take affect.
Complete the following steps to change your contact information:
1. From the Toolbar, click Agent Setup.
2. Click the Contact Information tab. Your default values are displayed.
3. Click Set New Values, and set the following values:
 Extension — Displays the current telephone extension assigned to you. Voice call are routed
to this extension.
If your extension includes a dash, type your extension without the dash. For example, if your
extension is 555-6778, type it as 5556778.
 Email Account Username — The email username used by the system to route email
contacts to you.
 Server IP Address — The IP address of the Contact Center server.
4. Click the Close button.
Setting Ring Options
Ring options are available for voice, chat, and email calls.
Note
ECC uses the email account username only if Email Address Set by Agent (Client Side) is
selected in the System Parameters > Chat and Email > Email settings of Contact Center
Director. Refer to Configuring Parameters for Email on page 158 of the ShoreTel Contact
Center 8 Administrator Guide for information about this setting.
Note
The Set New Values options are available only if you are using ECC with ShoreTel
Communicator for Windows. If you are not using ECC with ShoreTel Communicator for
Windows, you can configure these settings in the Contact Center Login Console.