Specifications

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CHAPTER
ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 30
3.
Customizing Agent Toolbar
Agents can personalize and customize the ShoreTel Agent Toolbar for the way they work. This
includes determining the look and feel of the Toolbar, selecting the features you want on the Toolbar for
easy access, and programming buttons to enable single-click functionality.
Refer to the following section for more information about customizing Agent Toolbar:
Specifying Toolbar Display and Behavior.................................................................. 30
Specifying Toolbar Display and Behavior
Agents can specify how Agent Toolbar looks on your desktop, how Agent Toolbar behaves, the contact
information, and the type of rings and alerts they want.
Selecting View Options
By default, certain view options are selected during installation. You can change how the Agent
Toolbar is displayed on your desktop by using the View options.
This feature is only available if your administration has given you the COS permission “Change
Toolbar Layout.”
Complete the following steps to select a View option:
1. From the Toolbar, click Agent Setup. The Setup window opens with the Toolbar tab selected by
default.
2. Select the options you want by clicking on the checkbox: