Specifications

Using Agent Toolbar Managing Your Groups
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 21
To log into or out of all your ACD groups and personal agent queue, click Login/Logout Primary ACD
Group on the Agent Toolbar.
You are automatically logged in to or out of all your ACD groups and personal agent queue.
The login state persists even when you exit Agent Toolbar, meaning that you do not have to log in or
out of your ACD groups or personal agent queue each time you start up.
Complete the following steps to log in to or out of a specific ACD group or personal agent queue:
1. From the Agent Toolbar, click Login/Logout ACD Group.
If the Login ACD Group button is programmed with a specific group or your personal agent
queue, the system automatically logs you into that group or your queue.
2. If the Login ACD Group button is not programmed with a specific group or your personal agent
queue, the Login Group dialog box appears. Use the dialog box to select the group or your queue
from the drop-down list.
3. Click OK.
For information about changing the programmed group or being prompted for a group each time
you click the Login ACD Group button, refer to Programming Buttons on page 34.
Managing Your Groups
The Groups Manager enables you to manage your personal agent queue and groups by specifying the
login or logout state of your queue and each group. Assigning a state to your queue or a group makes
it possible to logout from one and automatically login to another using the Login/Logout ACD Group
button.
Complete the following steps to use the Groups Manager:
1. From the Agent Toolbar, click Groups Manager.
The Logged Groups pane on the left shows your groups that are in the login state. The Available
Groups pane on the right displays the list of groups that you can log into.
2. To put a group into the login state, select the group(s) from the Available Groups pane and click
Login. The group is moved to the Logged Groups pane.
3. To put a group into the logout state, select the group(s) from the Logged Groups pane and click
Logout. The group is moved to the Available Groups pane.
4. When you are satisfied with the status of your groups, click Close.
Note
This feature is not part of releases prior to ShoreWare 16.4 integrated with Agent Toolbar.