Specifications

Using Agent Toolbar Conferencing
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ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 16
For information about changing the programmed number or being prompted for a number each
time you click the Start Transfer button, refer to Programming Buttons on page 34.
To cancel a transfer call, click Reconnect before the transfer is completed. The system returns you to
the original caller.
Complete the following steps to connect a caller directly to the destination number in a single step:
1. From the Agent Toolbar, click Single Step Transfer.
If the Single Step Transfer button is programmed with the number to call, the system
automatically connects the active call to the destination.
2. If the button is not programmed with the number to call, the Single Step Transfer dialog box
appears. Use the dialog box to specify the number for the transfer destination. Click the drop-down
list to select from recently-called numbers.
3. Click OK.
The system dials the number and disconnects you from the call.
For information on changing the programmed number, or to instead be prompted for a number
each time you click the Single Setup Transfer button, refer to Programming Buttons on page 34.
Conferencing
The Conference feature allows two additional people to converse simultaneously in a call. When
engaged in a conference call, you cannot make another call using Agent Toolbar; however, you can do
so using your telephone.
You can also cancel a conference call.
Complete the following steps to initiate a conference call:
1. From the Agent Toolbar, click Start Conference.
If the Start Conference button is programmed with a specific number, the system puts the current
active call on hold and dials the number for the conference.
2. If the button is not programmed with a number, the Start Conference dialog box appears. Use the
dialog box to specify the number for the conference call. Click the drop-down list to select from
recently-called numbers.
3. Click OK.
4. Click Complete Conference.
For information about changing the programmed number or being prompted for a number when
you click the Conference button, refer to Programming Buttons on page 34.
To cancel a conference call, click Reconnect before the conference call is completed. The system
returns you to the original caller.