Specifications

Setting Up System Parameters
2 – 24 ShoreTel, Inc.
NOTE The initial administrator set up during installation has full permissions. When
upgrading the ShoreTel system, current System Administrators are granted full
permissions. Current Technical Support users have no permission to change
parameters but are allowed to read all pages.
NOTE For some Director pages where read-only permission is given to some
parameters because all parameters on the page may not be changed, the read-
only fields will be grayed out.
ShoreWare Director is delivered with the following default Administrative Roles:
• System Administrator
• Technical Support
• HQ Site
• Call Center
• Accounts and Directories
• Everything Except
Table 2-1 Administrative Roles
Assigning an Administrative Role to a User
From Administrative Permissions, click the Administrators link to reach the
Administrator List page.
Figure 2-18 The Administrator List Page
System
Admin
Tech
Support
HQ
Site
Call
Center
Accounts
&
Direc’y
Everything
Except
Administrative
Permissions
Management
On Off Off Off Off Off
Account Code
Management
On Off Off On On On
System Directory
Management
On Off Off On On On
All Other System
Management
On Off Off Off Off On
User Management All None HQ None None All
User Group
Assignment
All None None None None All
Distribution List
Membership
Assignment
All None None None All All
Basic Workgroup
Management
All None None All None All
Site Management All None HQ None None All