Specifications

Call Detail Record Reports
ShoreTel 6.1 Administration Guide C – 55
Disconnect Reasons
Disconnect Reason Name Description
0Null
1 Normal Normal termination
2 Unknown Unknown reason
3 Reject Call Call was rejected
4 Pickup Call Call picked up by other destination
5 Forwarded Call Call forwarded to another destination
6 Busy Busy destination
7 NoAnswer No answer by destination
8 BadAddress Bad address
9 Unreachable Destination cannot be reached
10 Congestion Inadequate bandwidth
11 Incompatible Destination is incompatible
12 Unavailable Destination is unavailable
13 NoDialTone No dial tone from the trunk
14 NumberChanged Destination number changed
15 OutOfOrder Destination out of order
16 TempFailure Temporary failure
17 QoSUnavailable QoS not available
18 Blocked Destination blocked
19 DoNotDisturb Do not disturb
20 Cancelled Call cancelled
21 Unpark Call unparked to different destination