Specifications

Call Detail Record Reports
C – 52 ShoreTel, Inc.
MailboxID Text Mailbox ID (if the Party is voice mail as indicated by
PartyType=VMForward or VMLogin). For VMForward, this is
the voice mail mailbox to which the call was forwarded. For
VMLogin, it is the mailbox being logged into. (15 characters,
zero-length)
RelatedCallTableID Number Link to a related “ID” field in the Call Table. This field is only
relevant for transfer, conference, and hunt calls where there is a
separate call entry in the call table that is related to this call.
(4-byte integer)
TalkTime Date/Time Total connect time (not on hold by the ShoreTel system). A call
with the talk time lasting longer than 24 hours includes the
date. For example, a 25 hour call will contain 1 day and 1 hour
as the duration of talk time. 1 hour call will not include the date.
(8-byte date/time)
TalkTimeSeconds Number An integer expressing the TalkTime in number of seconds.
(4-byte integer).
HoldTime Date/Time Total time spent on hold (near or far). A call with the hold time
lasting longer than 24 hours will include the date.
For example, a 25 hour hold time contains 1 day and 1 hour as
the duration of hold time. 1 hour hold time will not include the
date. (8-byte date/time)
RingTime Date/Time Total time spent in offering (inbound calls) or ringback
(outbound calls) A call with the ring time lasting longer than 24
hours will include the date.
For example, a 25 hour ring time contains 1 day and 1 hour as
the duration of hold time. 1 hour ring time will not include the
date. (8-byte date/time)
Duration Date/Time Sum of Talk, Hold, and Ring times. (8-byte date/time)
Duration does not equal sum when there is reorder.
LongDistance Yes/No For PartyType=Trunk, for outgoing and incoming calls is the
trunk connected long distance? (boolean)
Field Name Data Type Description