Specifications

Call Detail Record Reports
ShoreTel 6.1 Administration Guide C – 43
Total Duration Repeated for each
row.
The total duration of the calls being reported
on the row. The duration is the total call
duration, even if the call was transferred to
parties such that the originator of the call was
not on the call for the entire period. Duration
is reported in the day the call started, but
includes the entire call duration. For example,
a call starts on 1/17 (with 20 minutes on 1/17)
and ends on 1/18 (with 30 minutes on 1/18).
The call is reported on 1/17 with duration of
50 minutes. This is then included in the total
duration for all calls on 1/17.
The duration of each call in this report comes
from the Duration field in the call table.
Average Duration Repeated for each
row.
Calculated by dividing the total duration for a
row by total calls.
Field Presence/Frequency Description