Specifications

Call Detail Record Reports
C – 40 ShoreTel, Inc.
Start Time Once for each
media stream.
The time the media stream began. This data is
retrieved from the StartTime field in the
MediaStream table.
CallID Once for each
media stream.
The Call Identification number for the media stream
listed on the detail report. By matching the CallID in
the report to the CallID of a WAN call with voice
quality issues, you can understand the cause of the
problems.
This data is retrieved from the CallID field in the
MediaStream table.
Encoding Once for each
media stream.
The method of voice encoding used for the media
stream. This data is retrieved from the EncodingType
field in the MediaStream table. The EncodingType
field can have the following values for encoding
methods: 1=ALAW, 2=MULAW, 3=LINEAR,
4=ADPCM, 5=G729A, or 6=G729B.
Max Jitter Once for each
media stream.
The maximum jitter encountered. This value is the
maximum of the A MaxJitter or B MaxJitter for the
record in the MediaStream table for the media
stream.
If a significant number of calls are reported with a
Max Jitter value close or equal to the Maximum Jitter
Buffer value, you may want to increase the
Maximum Jitter Buffer or investigate the cause of
excess jitter in the network.
% Packet Loss Once for each
media stream.
This is the number of packets that were expected to
arrive but did not arrive at the destination. Lost
packets were mostly likely dropped on their way
through the network.
Duration Once for each
media stream.
The duration of time the media stream was used
across the WAN connection.
This data is retrieve from the DurationSeconds field
of the MediaStream table record for this call.
Field
Presence/
Frequency
Description