Specifications

Call Detail Record Reports
C – 38 ShoreTel, Inc.
Quality - Max
Jitter
Once for each pair
of sites being
reported.
The maximum jitter is the worst jitter
encountered on any media stream between the
sites given in milliseconds. This data is retrieved
from the A MaxJitter and B MaxJitter fields in
the MediaStream table. The jitter buffer should
be larger than this value for proper operation.
Quality - % Packet
Loss
Once for each pair
of sites being
reported.
This is the number of packets that were expected
to arrive but did not arrive at the destination.
Lost packets were mostly likely dropped on their
way through the network.
Quality - Blocked
Calls
Once for each pair
of sites being
reported.
The number of media that were not routed
across the WAN due to insufficient WAN
bandwidth (admission control reached). This
could indicate that more WAN bandwidth is
required.
This is a count of the number of records in the
MediaStream table between the two sites with
FailureCode = 1 (Admission Control Inhibited
Call).
Traffic Volume -
Total
Once for each pair
of sites being
reported.
The number of media streams used between the
two sites as recorded in the MediaStream table.
Traffic Volume -
Duration
Once for each pair
of sites being
reported.
The duration of all the media streams used
between the two sites. The value is the sum of
duration for all records between the two sites in
the MediaStream table.
Traffic Volume -
Avg Duration
Once for each pair
of sites being
reported.
The average duration of all the media streams
used between the two sites. The average is total
duration of the media streams between the two
sites divided by the number of such media
streams.
Field Presence/Frequency Description