Specifications

Call Detail Record Reports
ShoreTel 6.1 Administration Guide C – 37
WAN Media Stream Summary Report
The WAN Media Stream Summary Report () shows the summary of call quality and call
traffic for calls made over the WAN in multi-site deployments. By understanding the
amount of time the WAN is used for calls, you can estimate the amount of toll charges
your organization is saving. In addition, by understanding the jitter and packet loss,
you can get an approximation of the quality of the WAN link and use this to influence
your service provider if required.
The WAN Media Stream Report lists a matrix of all sites and the links to other sites on
the system. Media streams are reported rather than calls, since this report focuses on
the exact amount of bandwidth used. Calls can be quite complex involving multiple
parties, including users, voice mail, and auto-attendant. Each media stream that is
reported includes the associated Call ID (Call Identification) that can be correlated to
the parties on the call for troubleshooting purposes using the CDR database.
Figure C-16 WAN Media Stream Summary Report
Calls Included
This report summarizes media streams (not calls) between the two sites. Media streams
can be for extensions or trunks. Only media streams that cross sites are logged in the
CDR database and reported.
NOTE IP phone media streams are not included in this report.
The WAN Media Stream Summary Report is described as follows:
Field Presence/Frequency Description
Site A Once for each pair
of sites being
reported.
The name of the site. This data is retrieved from
the ASiteName field in the MediaStream table.
Site B Once for each pair
of sites being
reported.
The name of the site that communicates to Site
A. This data is retrieved from the BSiteName
field in the MediaStream table.
Quality - Avg Jitter Once for each pair
of sites being
reported.
The average jitter is the average of the per-media
stream maximum jitter between the sites given
in milliseconds. This data is retrieved from the A
MaxJitter and B MaxJitter fields in the
MediaStream table.