Specifications

Call Detail Record Reports
C – 18 ShoreTel, Inc.
Trunk Activity Detail Report
The Trunk Activity Detail Report () shows a list of every call for each trunk by trunk
group. This includes the date and time, the number dialed, and the user’s name.
Figure C-11 Trunk Activity Detail Report
Calls Included
Any trunk activity is reported in the Trunk Activity Detail Report. These calls always
have Call records with CallType of 2 (Inbound), 3 (Outbound), or 4 (Tandem).
However, with ShoreTel Release 2.0 and greater, the report is based on the
TrunkDirection field in the Connect records representing trunk usage, not the CallType
record. There is a 30-day crossover period for upgrades during which the report will
reflect both methods of collecting this data.
Grand Total The totals for all trunks in the system.
Field Presence/Frequency Description