Specifications

Call Detail Record Reports
C – 16 ShoreTel, Inc.
Trunk Activity Summary Report
The Trunk Activity Summary Report () shows a summary of all calls for each trunk by
trunk group. This includes the type of calls, durations, and average durations made on
each trunk.
Figure C-10 Trunk Activity Summary Report
Calls Included
Any trunk activity is reported in the Trunk Activity Summary Report. These calls
always have Call records with CallType of 2 (Inbound), 3 (Outbound), or 4 (Tandem).
However, with ShoreTel, Release 2.0 and greater, the report is based on the
TrunkDirection field in the Connect records representing trunk usage, not the CallType
record. There is a 30-day change-over period for upgrades, during which the report
reflects both methods of collecting this data.
The Trunk Activity Summary Report is described as follows:
Field Presence/Frequency Description
Trunk Group
Name
Once for each
TrunkGroup being
reported upon.
This is the name of the TrunkGroup being
reported upon. It's retrieved from the
GroupName field of the Connect record
representing a trunk’s involvement in a call.
Trunk Name Once for each
trunk being
reported upon.
The name of the specific trunk used for a call.
This is retrieved from the PortName field of
the Connect record representing a trunk’s
involvement in a call.