Specifications

Call Detail Record Reports
ShoreTel 6.1 Administration Guide C – 13
User Activity Detail Report
The User Activity Detail Report () shows a list of every call for each user by user. This
includes the time a call was received or made, the number dialed, and the trunk used.
This report can be run as an interval report in which user activity is sub-totaled by the
selected interval.
Figure C-9 User Activity Detail Report
Calls Included
Only external calls are shown in the User Activity Summary report. External calls are
those calls where the record in the Call table has a CallType of 2 (Inbound) or 3
(Outbound).
Name (Extension Field)
For outbound calls, the Name (Extension) field of the Call record always reports the
party that initiated the call.
Inbound calls are reported according to the last party involved in the call (excluding
voice mail and the auto-attendant). For example, if a call to extension 320 is not
answered, and the user’s Call Handling Mode (CHM) forwards the call to his or her
assistant at extension 452, who answers the call, the Extension field in the Call record
contains 452.
When an inbound call is forwarded to voice mail, the Name (Extension) field records
the party involved in the call before it was forwarded to voice mail. For example, if a
user with extension 320 doesn't answer a call and his or her Call Handling Mode
(CHM) forwards the call to voice mail, the extension field is set to 320.