Specifications

Call Detail Record Reports
C – 12 ShoreTel, Inc.
Outbound All -
Qty,
Duration, Average
Duration
Once for each
period reported.
The quantity, total duration, and average
duration for Outbound calls during the
reporting period are presented. A call is
considered outbound if the CallType field of
the Call table record is set to 3 (Outbound).
Duration is calculated here in the same
manner as for Inbound calls. Please see that
description for details.
Total All - Qty Once for each
period reported.
The quantity, total duration, and average
duration of all calls during this period. This
simply represents both the Inbound and
Outbound columns. Inbound and Outbound
quantity and total duration are added together
and then averaged.
Outbound Non-
Local Trunk - Qty
Once for each
period reported.
The quantity, total duration, and average
duration for Outbound non-local calls during
the reporting period are presented. A call is
considered outbound if the CallType field of
the Call table record is set to 3 (Outbound). A
call is considered Non-Local if the
LongDistance field in the Call table is set to
true. This flag indicates whether or not the
call was long distance from the perspective of
the trunk that was used for the call.
The calls reported here, are a subset of the
calls reported under Outbound all.
Duration is calculated in the same manner as
for Inbound calls. Please see that description
for details.
Outbound WAN -
Qty
Once for each
period reported.
The quantity, total duration, and average
duration for Outbound non-local calls during
the reporting period are presented. A call is
considered outbound if the CallType field of
the Call table record is set to 3 (Outbound). A
call is considered a WAN call if a media
stream was established between 2 sites. This is
determined by looking in the MediaStream
table for any records of media stream for this
call (the MediaStream CallID will equal the
CallID in the Call table record for the call.
The calls reported here, are a subset of the
calls reported under Outbound all.
Duration is calculated here in the same
manner as for Inbound calls. Please see that
description for details.
Grand Total The totals for all the users in the system.
Field Presence/Frequency Description