Specifications

Call Detail Record Reports
C – 10 ShoreTel, Inc.
Interpreting CDR Reports
This section provides information on interpreting each of the 12 CDR reports.
User Activity Summary Report
The User Activity Summary Report () shows a summary of all inbound and outbound
calls for each user. This includes the type of calls made, as well as the total duration for
all calls. This report can be run as an interval report in which user activity is sub-
totaled by the selected interval. Additionally, the summary can be run for selected
extensions.
Figure C-8 User Activity Summary Report
Calls Included
Only external calls are shown in the User Activity Summary Report. External calls are
those calls where the record in the Call table has a CallType of 2 (Inbound) or 3
(Outbound).
Name (Extension Field)
For outbound calls, the Name (Extension) field of the Call record always reports the
party that initiated the call.