Specifications

Call Detail Record Reports
ShoreTel 6.1 Administration Guide C – 5
Generating a CDR Report
The instructions in this section are for generating any of the CDR reports supported by
the ShoreTel system. CDR reports are generated from the ShoreWare server. You can
access the server remotely via a third-party communications application, such as
pcAnywhere™, or by using Terminal Services Client from Microsoft.
NOTE The CDR reports are preconfigured to print in landscape mode; however, the
print setup on the server computer will override this setting. To ensure that your
reports print in landscape mode, use Print Setup to select Landscape
Orientation.
To generate a CDR report:
Step 1 Click Start, select ShoreTel Communications from the Programs
menu, and select the desired CDR report from the list ().
NOTE The shortcuts in the Start menu have been set up to run the
reports at a low CPU priority. If you launch these reports from a
different shortcut, you should launch them using the same
format, since failure to do so could have a severe impact on
system performance.
Figure C-1 Start Menu