Specifications

Emergency 911 Operations
B – 6 ShoreTel, Inc.
Selecting Caller ID Type for 911 Calls
There are a number of different caller ID choices available within ShoreWare that can
be used by the PSAP to identify callers when they place a 911 call. The list below
summarizes the available choices for sending the caller ID to the service provider for
911 calls. Options are listed in the order of precedence, meaning that if the first item on
this list is not configured within the ShoreTel system, then the next piece of
information on the list will be sent. Additional details about each of these caller ID
options appears after the list.
1 User’s Caller ID number
2 User’s Direct Inward Dialing (DID) number
3 Caller’s Emergency Service Identification ID (CESID) for an IP address range
4 CESID of the controlling switch
5 CESID of the site
6 Nothing sent by ShoreTel system (the service provider sends the caller ID
number associated with the trunk)
For details on selecting the best choice for your situation, refer to “Available Caller ID
Options” on page B-7.