Specifications

ShoreTel 6.1 Administration Guide B – 1
A PPENDIX B
Emergency 911 Operations
The following sections are included in the chapter:
• Overview
• Feature Operation
• Selecting Caller ID Type for 911 Calls
• Configuring Your System
• International Emergency Numbers
• Verifying Your 911 Configuration
• Additional Recommendations
Overview
This chapter explains the chain of events in the call flow when a 911 call is placed. This
chapter provides instructions for configuring your ShoreTel system to ensure that
emergency services are dispatched to the correct location. And finally, the chapter tells
you how to select which of the various pieces of caller ID information will be used to
identify callers when a 911 call is placed.
WARNING We do not recommend placing Emergency 911 calls from SIP device.
ShoreTel supports SIP trunks, but does not support SIP extensions with this
release, thus users should not place 911 calls from any device that they
believe is a SIP extension.