Specifications

Using Office Anywhere
A – 2 ShoreTel, Inc.
Other benefits to the (Off-Net ) Office Anywhere user include:
• Use the existing PSTN line for voice while managing the call via PCM over an
ordinary broadband Internet connection
• Emulate analog extension hook switch actions via star-star (**) for FLASH and
pound-pound (##) for on-hook/off-hook
• Access the user's directory numbers at the office
• The user appears to be calling from the office
• Keep communication costs minimized with flexible IP & trunking requirements
• Retain call management features of the ShoreTel system over a broadband
connection while maintaining audio quality over PSTN.
Special Considerations
The following considerations apply when using Office Anywhere:
• When an Office Anywhere call is completed and the carrier has not reported back
to the ShoreTel system that the far side has disconnected, instead of the call
remaining active for a very long period of time it will now remain active for
approximately 5 seconds, after which it will disconnect. To initiate a new call
during the 5-second window, you can press “##”.
• To use the Office Anywhere feature, the user must be in a user group that has a
Telephony Class of Service of Allow Extension Reassignment. See “Configuring
Permission Settings” on page A-5.
• SIP is not supported as the external number to which the user is reassigned.
• ShoreTel supports up to 1,000 virtual users.
• Office Anywhere cannot be involved in a MakeMe call, regardless of whether it's
the 1st, 2nd, 3rd, or 4th party.
• Incoming calls to the user's extension assigned to an off-net location will ring on
their cell phone or Off-System Extension. If the call is not answered, normal call
handling allows the caller to leave a message in the user's ShoreTel mailbox.
• Office Anywhere, when assigned to an off-net location, is fully controllable using
PCM, except for answering a call, which must be done manually. The feature will
also have limited TUI functionality.
• Calls placed or answered using Office Anywhere, when assigned to an off-net
location, will continue to show in the PCM call stack. Normal call control
functions such as hold, unhold, conference, transfer, and park will continue to
work. Park to the Office Anywhere extension, when assigned to an off-net
location, is not supported.
• Office Anywhere, when assigned to an off-net location, will function somewhat
like an automated "Find Me" feature, except the caller will not have to "press 1 to
find me" because the PSTN phone number will be called immediately. The call can
be answered by lifting the handset and pressing the DTMF digit 1 in response to
the repeated prompt.
• Prompts (like those used for FindMe) may be used to confirm answering. Answer
style can be configured to one of two possibilities:
— Wait for DTMF - The call is not put through until the user presses DTMF '1'
(This is the default setting.)
— Wait for Answer - The call is put through as soon as far-end answer is detected.
(Note that far-end answer detection is not supported by the central office for