Specifications

ShoreTel 6.1 Administration Guide A – 1
A PPENDIX A
Using Office Anywhere
Office Anywhere is a feature of the ShoreTel system that lets a user’s extension quickly
and easily be assigned to any telephone on the system or off the system. When this is
done, the user’s entire communications profile is reassigned to that telephone. Calls
placed to the user will be routed to that telephone and calls placed from that telephone
will reflect proper caller ID information.
The Office Anywhere feature might be used by the following types of users:
• Multi-site users, such as executives or managers, who might use the system across
multiple locations. Office Anywhere allows these users to pick up a telephone at
any location on the enterprise network, log into voice mail, and assign their
extension to that telephone. (See “Configuring On-Net Extension Assignment” on
page A-9.)
• Office hotel users, such as contractors or telecommuters, who might not always be
in the office or might share office space. Office Anywhere allows these users to
have their own extension and mailbox yet not have a dedicated switch port. They
can simply assign their extension to a telephone on the network when they are in
the office. (See “Configuring On-Net Extension Assignment” on page A-9.)
• Remote or mobile users, such as employees in sales or support, who might travel
frequently and would like to have all calls directed to their cell phone or home
office PSTN phone. Office Anywhere allows these users to have their own
extension and mailbox yet not have a dedicated switch port, optimizing system
resources. (See “Configuring Off-Net External Assignment” on page A-7.)
• Legacy PBX Users, such as users with Off-System Extensions working with PCM.
(See “Configuring Off-Net External Assignment” on page A-7.)
Office Anywhere also allows the system administrator to configure all telephones as
anonymous telephones and all users as virtual users, eliminating administrative costs
associated with frequent moves. When a move occurs, users simply assign their
extension to the telephone at the new location.
The feature also allows an off network user to manage a call via PCM, so while the
conversation occurs over the cell phone or home phone, the call appears via PCM and
can be controlled using many of the features available via PCM. Note that this requires
the user to be located near a PC that has access to a broadband connection and that
PCM is running.