Specifications

Configuring Workgroups
ShoreTel 6.1 Administration Guide 14 – 17
Step 3 Enter the value for the Time Until Next Step routine in the Seconds
field.
Step 4 Enter the text used for the prompt in the Prompt Text field.
Step 5 Click Record to record the prompt. If you have a “canned” prompt,
click Import to import the Wave file.
Click Play to play back the recording or Wave file. If you want to erase
the recording, click Erase.
NOTE Prompts on the ShoreTel system can be imported into the
system using µ-law, Wave file format. If you would like your
prompts to match the voice of the ShoreTel system, please
contact Worldly Voices at www.worldlyvoices.com and request
that “Connie” record your prompts. Worldly Voices provides
this service with a rapid turnaround time for a nominal fee.
Step 6 Click an operation function from the Operation drop-down list and
assign it an extension. The Single Digit Actions allow you to configure
all the digits of the telephone keypad (0–9, #, *) for operations similar
to an auto-attendant menu. The following actions are supported:
• None
• Repeat prompt
• Go to menu
• Transfer to extension
• Take a message
• Hang up
Workgroup Thresholds
To adjust the queue threshold, click Edit Alert Thresholds found on the Workgroup
Queue Handling page. The Workgroup Thresholds page (Figure 14-8) appears.
Figure 14-8 Workgroup Thresholds Page
The threshold of Calls in Queue Warning specifies the number of calls in queue that
triggers an alert in the Queue Monitor in the workgroup Call Manager application.
The Calls Waiting Time Warning specifies the number of seconds that triggers an alert
in the Queue Monitor for the longest wait time of any caller in the workgroup queue.