Specifications

Configuring Workgroups
ShoreTel 6.1 Administration Guide 14 – 13
Selecting a DNIS Trunk Group for DNIS Routing
To set DNIS routing, click Edit DNIS Map found on the Workgroups edit page. The
DNIS Trunk Group dialog box (Figure 14-3) lets you select a trunk group for DNIS
routing.
Figure 14-4 Select DNIS Trunk Group Dialog Box
Click an available trunk group from the list, and click OK.
Mailbox
Workgroup
Greeting
The Record, Play, Enter, and Import buttons let you record a
mailbox greeting for each call handling mode of the workgroup.
This is an optional parameter.
Workgroup
Assistant
To assign a workgroup assistant, select one from the drop-down
list. When a caller is connected to the workgroup’s voice mail
and enters “0”, the call is transferred to the workgroup assistant
extension.
This is an optional parameter.
Enable Calling
Message
Notification
This check box activates the message notification feature for the
workgroup’s mailbox.
This is an optional parameter.