Specifications

Configuring the Auto-Attendant
12 – 8 ShoreTel, Inc.
Step 15 Select an action from the Invalid Entry drop-down list, and select an
extension from its extension pop-up dialog box (if applicable). The
options are the same as are available in the Timeout pop-up.
Step 16 Select an action from the Multiple digits drop-down list (Figure 12-5).
Figure 12-5 Multiple Digits drop-Down List
Step 17
Click Save to save the configuration.
Configuring Multiple Auto-Attendant Menus
Configuring multiple auto-attendant menus lets you add menus to your main menu so
that callers can be directed to other departments in your company.
To add multiple auto-attendant menus to your main menu:
Step 1 Go to the Menus page and configure the menu you are adding to the
main auto-attendant menu, as described in the “Configuring an Auto-
Attendant Menu” on page 12-6.
Step 2 Go back to the main auto-attendant menu’s configuration on the Menu
edit page.
Step 3 Go to the Operations section on the Menu edit page and select Go to
menu.
Step 4 Associate the menu you are adding with a digit and the menu’s
extension. For example, if the menu’s extension is 503, select this
number from the Ext. drop-down list.
Step 5 Click Save so that your changes are recorded.
You can define the auto-attendant’s schedule when configuring an auto-attendant menu
from the Menus page or by invoking the Schedules link. Refer to Chapter 13 for
information about establishing schedules.
The following schedule pages can be edited from the Menus page or from the
Schedules link:
• On-Hours
• Holiday
• Custom
NOTE With the exception of the Off-Hours mode, each mode has a schedule
configuration page. Off-hours is equal to all time not entered in the other
schedules.
The following logic determines which schedule is active:
1 The auto-attendant first looks for the Custom schedule.
2 If the Custom schedule is not available, the auto-attendant looks for the Holiday
schedule.