Specifications

Configuring the Auto-Attendant
ShoreTel 6.1 Administration Guide 12 – 7
Step 3 If the menu will be associated with a DID number, check the DID
check box and enter the DID number in the DID text-entry field.
Step 4 If the menu will be associated with a DNIS number, click Edit DNIS
Map and set the map.
Step 5 Make Number Private only if you want to remove the number from the
system directory.
Step 6 Click the auto-attendant mode—On-Hours, Off-Hours, Holiday, or
Custom—that will be associated with the menu.
Step 7 Set a Timeout.
Step 8 Enter the text that you will use for recording the menu’s prompt in the
Prompt Text field. This is optional.
Step 9 Click Record to record the prompt. To hear the prompt, click Play; to
erase it, click Erase. If you are importing a prerecorded prompt from a
WAV file, click Import and select the file from the appropriate
directory.
Step 10 Select a schedule for this menu from the Schedule drop-down list, and
click Go to this schedule. To configure the schedule, refer to the
“Configuring Schedules” on page 13-1 for instructions.
Step 11 Select the action that the auto-attendant takes in response to each
supported digit from the Operation drop-down list.
Step 12 Assign an extension to the Operation (if applicable) from the extension
(Ext) pop-up dialog box.
Step 13 Select an action from the Time out drop-down list, and select an
extension from its extension pop-up dialog (if applicable).
Figure 12-3 Timeout Errors Drop-Down List
Step 14
Select an action from the Too many errors drop-down list
(Figure 12-4), and select an extension from its extension pop-up dialog
box (if applicable).
Figure 12-4 Too Many Errors Drop-Down List