Specifications

Configuring the Auto-Attendant
12 – 6 ShoreTel, Inc.
Configuring an Auto-Attendant Menu
To configure an auto-attendant menu from the Menus page:
Step 1 Enter the name of the menu in the Menu Name field.
Step 2 If this is a new menu, enter the menu’s extension in the Number field.
If you are editing an existing menu, enter a new extension in this field
if necessary.
• Take a message by first name lets the caller leave a message
by selecting a user’s name from the menu.
• Take a message by last name lets the caller leave a message
by selecting a user’s name from the menu.
• Transfer to extension transfers the caller to the user’s
extension where he or she can speak with the user or leave a
message if the user does not answer. You must select a
destination from the extension pop-up dialog box.
NOTE Dial by last name is supported by default.
Ext This pop-up dialog box lets you select the destination that is
associated with the Go to Menu or Transfer to extension
operation.
Used this field to select an extension list to be used by the Dial by
First Name and Dial by last Name operations.
Time Out This drop-down list lets you specify the action that the auto-
attendant takes when the caller does not press a dialpad key in a
system-defined period of time. Typically, the action is Repeat
Prompt.
Too Many Errors This drop-down list lets you specify the action that the auto-
attendant takes when the caller presses an invalid key too many
times in a row. You might specify a user extension, such as the
operator, for this. Typically, the action is Hang Up. If no action is
specified, Hang Up is invoked by default.
Invalid Entry This drop-down list lets you select an action to take when a key
has been pressed that the auto-attendant does not recognize.
Typically, the action is Repeat Prompt.
Multiple-Digit This drop-down list lets you select a multiple-digit action that
the caller takes. The choices are None, Transfer to Extension,
Take a Message, Go to Extension, and Go to Menu. The default
is None.
• None assigns no multiple-digit operation to the menu.
• Transfer to Extension assigns a multiple-digit operation to
the menu and prompts the caller to dial directly into a user’s
extension.
• Go to Menu assigns a multiple-digit operation to the menu
and prompts the caller to dial directly into a user’s mailbox.