Specifications

Configuring the Auto-Attendant
ShoreTel 6.1 Administration Guide 12 – 5
NOTE Prompts on the ShoreTel system can be imported into the
system using µ-law, WAV file format. If you would like
your prompts to match the voice of the ShoreTel system,
please contact Worldly Voices at www.worldlyvoices.com
and request that “Connie” record your prompts. Worldly
Voices provides this service with a rapid turnaround time
for a nominal fee.
Prompt The Record, Play, Erase, and Import buttons associated with this
parameter are used to record your auto-attendant menu prompt.
Click Record to record the prompt; Play to play it back; Erase to
erase the prompt; and Import to import a prerecorded prompt
from a sound file.
Schedule This drop-down list shows the auto-attendant schedules: On-
Hours, Off-Hours, Holiday, and Custom. Select a schedule from
this list and click Go to this schedule to invoke the schedule so
that you can configure a new or existing auto-attendant menu’s
schedule.
NOTE See “Configuring Schedules” on page 13-1” for more
information about setting up schedules.
Operation Each item in the Operation drop-down list lets you select the
action that is associated with its dialpad number. This number is
located to the left of each Operation drop-down list. When
prompted by the auto-attendant, the caller is asked to enter this
number.
• Dial by first name lets the caller spell the user’s first name
from the dialpad. The auto-attendant then transfers the
caller to the user’s extension.
To limit the dial list to a department or other organizational
sub-group, select an extension list from the Ext column.
• Dial by last name lets the caller spell the user’s last name
from the dialpad. The auto-attendant then transfers the
caller to the user’s extension.
To limit the dial list to a department or other organizational
sub-group, select an extension list from the Ext column.
• Go to extension lets the user enter the extension he needs.
This functions the same as a transfer but without a voice
prompt.
• Go to menu transfers the caller directly to the user’s mailbox
without ringing the user’s extension. This is also used to
send the caller to another menu. You must select the
destination from the extension (Ext) pop-up dialog box.
• Hang up lets the caller disconnect the call.
• Repeat prompt lets the user hear the prompt again.
• Take a message lets the caller leave a message by selecting a
user’s extension.