Specifications

Configuring the Auto-Attendant
12 – 4 ShoreTel, Inc.
Language Select a language from the drop-down list. This is the language
that will be used by the auto-attendant menu for responses like
“invalid entry.” Greetings must be recorded in this language.
DNIS Click this link to set up one or more DNIS mappings to this
menu. For more information about DNIS, refer to “Edit DNIS
Digit Map” on page 7-13.
Make Number
Private
Checking his box removes this number from the system
directory and call handling destination lists.
On-Hours
Off-Hours
Holiday
Custom
These are the operating modes for a new or existing auto-
attendant menu. You can configure them for different situations.
Click the appropriate link to view the schedules. Schedules are
set using the Schedules link. See “Configuring Schedules” on
page 13-1.
• The On-Hours mode lets you configure the auto-attendant
to handle incoming calls during regular office hours.
• Off-Hours mode covers all hours not scheduled in other
modes. This is typically when the office is closed for the
evening and weekend.
• The Holiday mode lets you configure how the auto-
attendant functions on holidays.
• The Custom mode is used for single days that are not
covered by the other modes such as a company special
event.
Disable Monitor/
Recording
Warning Tone
This checkbox can be used to stop playing the warning tone for
call recording and monitoring if the tone is turned on in the Call
Control page. To see where the warning tone is first set, refer to
“Setting Call Control Options” on page 9-1.
WARNING ShoreTel, Inc. does not warrant or represent that your
use of call monitoring or recording features of the
Software will be in compliance with local, state,
federal or international laws that you may be subject
to. ShoreTel, Inc. is not responsible for ensuring your
compliance with all applicable laws.
Before disabling the warning tone, you may wish to
consult with legal counsel regarding your intended
use.
Timeout Set a timeout between 0-30000 milliseconds. This is the time the
caller has to perform an action.
Prompt Text Before recording a prompt for a new or existing auto-attendant
menu, enter the text for the prompt in this field. This also
provides a convenient record of your prompt if you should ever
need to re-record the prompt.
This is an optional parameter.