Specifications

Configuring Voice Mail
ShoreTel 6.1 Administration Guide 11 – 5
AMIS Restrictions
Some restrictions are placed on AMIS voice messages. You should be aware of the
following restrictions:
• ShoreTel establishes a call to an AMIS system for each voice mail. If a voice mail is
addressed to multiple recipients, ShoreTel delivers as many as nine voice mails in a
single call. If a voice mail has more than nine recipients, ShoreTel makes
additional calls until the voice mail is delivered to all recipients. You can optimize
AMIS voice mail delivery by using distribution lists at the remote AMIS sites.
• The maximum message length permitted is eight minutes.
• After ten failed attempts to complete a call to an AMIS system, ShoreTel disables
the AMIS system and generates an event log.
• After ShoreTel establishes an AMIS system call, it tries three times to complete
message delivery to each recipient. If ShoreTel fails to deliver a voice message after
three attempts, it stops trying and returns the message to the sender. However, if
the sender’s voice mailbox is full, they do not receive failed messages.
• Outbound voice mail messages for disabled AMIS systems are accepted and
queued. To deliver queued messages, enable the AMIS system in question from
AMIS edit page (see Figure 11-3).
Enabling AMIS
You enable AMIS systems from the Voice Mail Options edit page (see Figure 11-3).
Voice Mail Options
To reach the Voice Mail Options edit page shown in Figure 11-3, click the Options
link in the navigation frame under Voice Mail.
Figure 11-3 Voice Mail Options Edit Page