Specifications

Configuring Voice Mail
11 – 4 ShoreTel, Inc.
AMIS Voice Mail
The ShoreTel system sends and receives voice mail messages to and from legacy voice
mail systems using AMIS protocol Version 1 — Spec February 1992. To send voice mail
messages to remote AMIS sites, ShoreTel dials a phone number to access the remote
system. Likewise, to receive voice messages from a remote system, the remote system
must know the number to dial into the ShoreTel system. To reach the ShoreTel system,
the remote system must be configured to dial a number that reaches an auto-attendant
menu.
AMIS call support is enabled by default. Incoming AMIS voice mail is delivered in the
same manner as other voice mail; however, replies cannot be sent. In order to send
outbound AMIS voice mail, you must create AMIS systems in ShoreWare Director.
ShoreTel negotiates the setup, handshaking, and teardown of AMIS system calls. Each
voice mail requires a call over the AMIS delivery and call back numbers.
You can configure your AMIS systems for two addressing methods. If your system does
not use off-system extensions, a System ID number is required to direct the voice mail
to the correct site. When a user wants to send a voice mail to a recipient on an AMIS
system, they must first enter the System ID followed by the mailbox number
(extension).
Examples of Addressing with a System ID
If your system uses off-system extensions, these extensions become “off-system
mailboxes.” In this case, users simply address the voice mail by mailbox number
without needing to enter the System ID.
Before you create AMIS systems to remote sites:
• Enable AMIS messaging from the Voice Mail Options page (default is enabled).
• Set the permissions for the Voice Mail User Group to include dialing AMIS
numbers. For more information, see “Voice Mail Permissions” on page 10-13.
• Review the extension plans for all the systems to which you are connecting. Make
sure they all use the same extension length and that there is no overlap of
extensions.
After you have made these global settings, creating AMIS systems requires the
following steps:
• Name the AMIS site and enter a System ID.
• Enter the phone number the ShoreTel system calls to connect to each remote AMIS
system.
• Enter the phone number that remote AMIS systems call to send AMIS messages.
This number must reach an auto-attendant.
• If your system is using off-system extensions, select the extension range for each
AMIS system.
System ID Recipient Mailbox Number
8331 1234
8408331 45657