Specifications

Configuring Users
10 – 56 ShoreTel, Inc.
Personal Assistant Each user can specify a Personal Assistant, which is the
destination to which a calling party is transferred upon
dialing “0” in the user’s mailbox. For example, executives
often want callers transferred to their own executive
assistant rather than to the operator when a caller dials
“0” in their mailbox.
If no personal assistant is defined and a caller dials “0,”
the call is transferred to the site operator. If no site
operator is defined, the call is transferred to the auto-
attendant.
Users can also reach the Personal Assistant from the
voice mail menu. By pressing 0 from the main voice mail
menu, users can access the assistant. Alternatively, users
can press 00 while listening to a voice mail message to
reach the assistant. This can be helpful if a user is
checking voice mails and wants to quickly reach the
assistant to communicate something heard in a voice
message.
The recommended default is an operator.
Call Handling Note This text entry field lets you enter a note for each call
handling mode. The call handling note is visible to users
running the Operator Call Manager.
The recommended default is to leave this blank.
Enable FindMe This check box enables the FindMe feature by default for
new users. When enabled, users can configure up to two
numbers where they would like to receive calls that are
forwarded from their voice mail. For more information,
see “FindMe Destinations” on page 10-31.