Specifications

Configuring Users
10 – 54 ShoreTel, Inc.
Call Handling Mode Defaults
Call Handling Mode Defaults are the set of call handling parameters assigned each
time you add a new user. ShoreTel strongly recommends that you review and change
these defaults before you add the bulk of your users.
Once a user is saved on the system, there is no relationship between the user’s call
handling modes and the default call handling modes. Changes to the default call
handling modes do not affect the call handling modes of current users.
If you need to change the Personal Assistant of some or all users, you can use the Batch
Update Utility discussed earlier in this chapter.
There are five default call handling modes, used for initializing each user’s call handling
modes. These modes provide a quick and easy way for users to change the way their
inbound calls are handled.
The five default call handling modes are:
• Standard
• In a Meeting
• Out of Office
• Extended Absence
• Custom
Each of the call handling modes has the same configuration parameters.
Figure 10-34 Call Handling Mode Default Values Edit Page
Call handling modes specify how, when, and where calls are forwarded, and whether
the user requires message notification when voice mail is received. The links in the Edit
Call Handling Modes section under the Personal Options tab on the Edit User page