Specifications

Configuring Users
ShoreTel 6.1 Administration Guide 10 – 43
Another benefit of the new BCA feature is that an outbound caller-id can be associated
with that button (configured by the system administrator). The following rules
determine which caller-id is displayed when an outgoing call is made using BCA:
• Outbound to an internal extension – the name and number of the user that
initiated the BCA call will be used, and if that user is a "private" user, then the
caller-id is blank.
• Outbound to an external number – the caller-id will be used in following order,
based on availability:
• Outbound caller-id configured for that BCA
• DID number configured for that BCA
• External identification or caller-id number of the user that initiated the BCA
call
• Outbound to an external emergency number (such as 911) – the emergency
identification or a CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system administrator.
The system administrator can configure your bridged call appearances to deliver Caller
ID on inbound call, display Caller ID on active calls, as well as turn on, turn off or
delay the ringing on inbound calls.
To configure the Bridged Call Appearances feature via ShoreWare Director, follow the
procedure below:
Step 1 Launch ShoreWare Director and enter the user ID and password. Then
click the Login button.
Step 2 Click on the Administration link to expand the list (if it has not
already been expanded).
Step 3 Click on the Call Control link.
Step 4 Click on the Bridged Call Appearances link to display a window
similar to the one shown below:
Figure 10-19 Setting up a new BCA
Step 5
Click on one of the existing BCA links to modify, or click the New
button to add a new BCA.