Specifications

Configuring Users
10 – 42 ShoreTel, Inc.
Bridged Call Appearances (BCA)
The Bridged Call Appearances (BCA) feature provides "bridged" information between
many separate IP phones, offering the benefit of faster call handling between users. The
feature is intended for key system environments (a small office or branch office), such
as an auto dealership or small bank with 4 trunks and 8 IP phones.
A custom button on each IP phone is configured for BCA so that when an inbound call
arrives, that custom button blinks green on all of the phones. If someone answers the
call, the LED on that person's phone becomes solid green while the custom button on
all of the other IP phones that have been programmed with that BCA extension turns
red. In this way, the call appearance information is shared (or bridged) across the many
different phones in an organization.
You can place an outbound call using a bridged call appearance so others users can
view the call activity. To place an outbound call, press the bridged call appearance, dial
the trunk access code and then dial the number. When an outbound call is placed, the
LED on the outbound caller's phone becomes solid green, and the associated button on
all of the other phones become solid red. If the call is placed on hold, the associated
LEDs on all phones blink green. A button can be programmed for each position in the
call stack.
NOTE Pressing the top-most BCA custom button for outbound calls does not
necessarily access trunk 1. There is no one-to-one correlation between the
custom buttons programmed for BCA extensions and a particular trunk. Trunks
can be associated with BCA extensions in any random manner desired by the
system administrator.
FEATURE KEY WITH EXTENSION TARGET STATES
Idle or Offering Call Off
Connected or Held Call Red, Steady On
DND Orange, Steady On
(Dial/Transfer Mailbox Only) MWI Red, Steady On
(Pickup, Pick/Unpark, Pickup NightBell Only) Offering Green, 1000/1000 ms
(Unpark, Pick/Unpark Only) Held/Parked Green, 500/500 ms
TOGGLE FUNCTIONS (RECORD, WHISPER MUTE)
Function Off Off
Function Available Steady On
Record Active Orange, 500/500 ms
Whisper Mute Active Orange, 500/500 ms
OTHER FUNCTIONS
Static display Off
Table 10-2 Programmable Buttons LED Flash Patterns
State Pattern