Specifications

Configuring Users
10 – 38 ShoreTel, Inc.
To change the custom buttons on your IP 212k/230/530/560/560g phone or BB24 via
the telephone interface, follow the procedure below:
Step 1 Press the Options button on your IP phone and enter your password,
followed by the # key.
Step 2 Scroll through the list to option 4. Program Buttons.
Step 3 Press the Edit soft key.
Step 4 Press the custom button that you would like to modify. (If you are
using the 212k/230/530/560/560g phone interface to modify the
buttons on a BB24 device, press the button on the BB24 that you would
like to configure.)
Step 5 Scroll through the list of functions until you find the function that you
would like to apply to this button.
Step 6 When you have highlighted the appropriate function, press the Next
soft key.
Step 7 Enter an extension, external number, or leave it blank. Then, press the
Next soft key.
Step 8 Press the 1 -> Aa soft key to shift the key pad to alphabet mode.
Step 9 Use the key pad to enter a short descriptive word that will remind you
of the new function of the custom button.
Step 10 Press the Done soft key.
Step 11 Press the Done soft key again to store your changes.
Monitor Extensions from IP Phone
Extension monitoring is one of the available functions you can assign to the custom
buttons on your IP100/212k/230/530/560/560g or BB24 device. However, due to its
complexity the feature will be discussed separately from the other functions.
The extension monitoring function allows a user to monitor the extension of another
user and to answer that person's calls if necessary. For example, consider a hypothetical
scenario in which there are two secretaries working on different floors of the same
building. They are both responsible for answering calls from the main phone line but
they cannot see one another. If one of them is already on a call and another call arrives
on the main line, with extension monitoring enabled, the second assistant will see that
the first assistant is busy and will know to pick up the incoming call.
To configure extension monitoring, follow the directions below:
Step 1 Launch ShoreWare Director and enter the user ID and password. Then
click the Login button.
Step 2 Click on the Administration link to expand the list (if it has not
already been expanded).