Specifications

Configuring Users
10 – 30 ShoreTel, Inc.
Parameters
The parameters on the Voice Mail Delivery and Notifications page are as follows:
Email Delivery Select one of three e-mail delivery options:
Disabled. Email Notification, or Email Copy of
VM. The Email Notification option notifies the
user of the time, duration, and Caller ID of the
message that was recorded. The Email Copy of
VM options attaches the voice message to the
notification email as a WAV file.
Email Address The email notification can be configured to be
delivered to any SMTP address.
Marked Delivered Voice Mail as
Heard
The notification can be configured to mark the
original message as heard to prevent other forms
of notification taking place and turns off the
message waiting indicator (MWI).
Automatic Message Forwarding
Destination
Messages may be auto-forwarded to a user, a
workgroup, a route point, or a system
distribution list. If the system distribution list
includes AMIS destinations, they also receive the
auto-forwarded message.
The default is None, meaning, no forwarding.
The destination may not be a broadcast
distribution list.
Delete Message After Forwarding Check the checkbox to cause the automatic
deletion of the message after forwarding. The
default is not to delete.
Notification By Phone
Voice Mail Notification
Condition
These options let you select the types of voice
mail messages that trigger a notification. Voice
mail notification is set in “Voice Mail
Permissions” on page 10-13.
• All notifies the user the first time a message
is received.
• Urgent Only notifies the user the first time
an urgent message is received.
• None does not notify the user.
Voice Mail Notification Method These options let you specify how voice mail
messages are received, either by pager or by
phone.
Notification Number This is the number where message notifications
are directed. It must contain any applicable and
long-distance dialing sequence, but must not
include an access code.